Support
We fully understand that exceptional support is just as important as producing high quality alarms and accessories.
We aim to offer all the support you need, whatever role you have in domestic alarm selection, distribution and installation. From our dedicated Sales and Support Team, Mobile Unit to our Centre of Excellence, we’ve got you covered.
Sales and Support Team
Ei’s Sales and Support Team are there to offer guidance and support for a range of projects.
Over the last 60 years, they have helped support projects including typical two story properties, HMOs, communal flats and assisted living communities. Not only this but they can help you plan alarm replacement programmes and help to integrate Ei domestic alarm systems with other external lifesaving devices, such as Fire Panels, Telecare and Warden Call devices and sprinkler systems.
Expert Installer
Ei’s Expert Installer Training Programme equips installers, designers, and consultants with the essential knowledge to confidently select and install domestic Fire and Carbon Monoxide alarm systems. The free training covers Irish Standards (IS 3218:2013), Building Regulations (TGD Part B & J), system categories and grades, sensor types, CO legislation, installation best practices, alarm interconnection, data extraction, and more. With flexible add-on modules tailored to your business needs, it’s a comprehensive resource for industry professionals. Find out more about becoming an Expert Installer to sign up.
Centre of Excellence & Factory Experience
Each year we are proud to host customers and partners in our Centre of Excellence (COE) – a state of the art meeting, training and demonstration facility located in the heart of our Shannon Campus, where 100% of manufacturing, R&D and Engineering operations take place. Should you wish to take a tour of our facilities, host a private meeting with your colleagues or large group, or have customised Expert Installer training, our doors are always open.
Contact: [email protected]
Mobile Unit Training
The Ei Electronics Mobile Training Unit travels across Ireland delivering our CPD accredited Expert Installer Programme in conjunction with Electrical Wholesalers.
The CPD programme is approximately 2.5hrs in duration and there are two sessions to choose from per day. You can choose between a Morning Session: 10am-12.30pm OR Afternoon Session: 2pm-4.30pm.
Please contact the wholesaler directly to book your place.
Guides and Publications
We also have a wide range of supporting literature to help our customers.
The Electrical Contractors’ Handybook has been an industry favourite for years, covering everything that’s needed to select, install and maintain alarms. We also have brochures on all the new technologies and alarm series, standards and regulations and guides for landlords. If you would like more information on our support documents and apps, please visit the Publications area.